Dossier’sCase studies

AI-Powered Analytics for a Logistics Network

Case Study Angle: Making a dispatch tool fit the job it is used for

  • Problem: drivers make two decisions and the app buried both
  • Focus: the driver's first screen, and how a delay gets reported
  • Highlight: field research, information hierarchy, offline behavior
  • Impact: 38% fewer support calls, median load down from 4.1s to 1.7s
A Brand System for a Studio of Nine

Case Study Angle: An identity nine people can apply without a designer

  • Problem: guidelines nobody opened and one person approving everything
  • Focus: working templates over written rules
  • Highlight: type system, template library, two-page rulebook
  • Impact: forty templates in use and no approval queue